Life-Link.app — User Guide

📚 Table of Contents

Life-Link.app is a wellness and communication tool for families and trusted friends.
Primary users share wellbeing updates; emergency contacts monitor and respond when needed.
Key features include status check-ins, emergency alerts, group chat, timeline, and privacy controls.

Create a new account on Life-Link.app, then log onto the app after verification.
Set profile basics: full name, email, and optional mobile number.
Keep profile details current so contacts can recognize and trust requests quickly.

Recommended Settings is recommended for most users.
Advanced users can disable Recommended Settings and tune each notification type.
Location sharing is optional but essential for effective emergency location sharing during an emergency.

Use the Contacts page to send requests and track pending/accepted/declined status.
If someone is not registered yet, invite them to the app first, then reconnect.
Talk to people directly if they are unsure about responsibility or privacy.

Use emergency alerts for urgent support, not as a replacement for emergency services.
Emergency alerts notify contacts immediately and provide response context.
If sent by mistake, post a normal status update quickly to resolve the alert.

One to One chat is for practical supportive communication, available on the Contacts page.
Only you and the person you selected can read your conversation.
Use phone calls for private or urgent conversations requiring immediate back-and-forth.

Group Messages are one-way broadcasts sent from the Contacts page to either "My Emergency Contacts" or "People I Monitor".
Recipients read these updates in the Group Messages pages using the "View incoming messages" links on Contacts.
Recipients acknowledge messages by tapping "Mark as read"; senders then see read status text such as "Read by..." on their sent message cards.
Group Messages are for simple non-urgent updates; for back-and-forth discussion use One to One chat or phone calls.
Push notifications may open recipients directly to the incoming Group Messages view when notification permissions and tokens are active.

When someone you support sets I NEED HELP!, you get an emergency alert. The alert shows who needs help and any message they added — it does not ask you to pick a response type there.
On that alert, tap Acknowledge Alert first so the app knows you have seen it. Then tap Go to Timeline Page — that button takes you to Timeline, where you record what you are doing.
On Timeline, find their I NEED HELP entry and tap My Response to leave a short note other carers can read (for example "Calling them now" or "On my way — about 15 minutes"). That is how you share your actions with the rest of the support circle.
Use My Response notes together with One to One chat or a phone call when you need quick back-and-forth; the app helps everyone stay aligned, not replace direct contact.
In life-threatening situations, contact emergency services first. Life-Link is for coordinating with people who care about you, not a substitute for 000 / 911.

Timeline helps contacts spot patterns and respond early to concerns.
Use recent trends (not single events only) when deciding if follow-up is needed.
Coordinate with other contacts to avoid duplicate actions.

Keep emergency notifications enabled.
If alerts are missing, check app settings, device permissions, and spam folders.
If alerts are overwhelming, customize non-critical notification types.

Common issues: login resets, missing notifications, invitation delivery, and connectivity.
Many problems are solved by checking settings and refreshing app/browser state.
If a technical issue occurs during a true emergency, contact emergency services first.